At a999, your privacy is not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over it. We've written this in plain language so every player in Bangladesh can understand it clearly.
These are the core commitments behind the a999 Privacy Policy. The full details follow in the sections below.
a999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it when it is strictly necessary to operate the platform or comply with legal obligations.
All data transmitted between your device and a999 is protected by 256-bit SSL encryption — the same standard used by major banks. Your account details, payment information, and betting history are encrypted at rest and in transit.
a999 is clear about every category of data we collect and every reason we collect it. There are no hidden data practices. If we need to collect something new, we update this Privacy Policy and notify you before the change takes effect.
You have the right to access, correct, and request deletion of your personal data at any time. a999 provides a straightforward process for exercising these rights — just contact [email protected] and we'll handle your request promptly.
When you deposit or withdraw via bKash or Nagad, a999 only stores the minimum transaction data required for processing and compliance. We do not store your full mobile banking PIN or password at any point during the transaction.
a999 does not keep your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or to meet legal retention requirements. After that period, data is securely deleted or anonymised.
a999 is an online sports betting and gaming platform operating at a999.asia, serving players primarily in Bangladesh. When this Privacy Policy refers to "a999", "we", "us", or "our", it means the a999 platform and the company that operates it.
a999 acts as the data controller for all personal data collected through the a999 website, mobile app, and associated services. This means a999 determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.
a999 collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or interact with the site, and from third parties such as payment processors and identity verification services. The table below summarises the main categories of data we collect at a999:
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad account number, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, bets placed, games played, session duration | Automatically via platform analytics |
| Communications Data | Live chat transcripts, support emails, complaint records | Customer support interactions |
| Verification Data | Copies of NID, passport, or utility bills | KYC and age verification process |
a999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
a999 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which a999 processes your personal data are:
a999 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
a999 does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:
All third parties who receive personal data from a999 are required to implement appropriate technical and organisational security measures and to use the data only for the specified purpose.
a999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit a999.asia.
The types of cookies a999 uses are:
a999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you believe your a999 account has been compromised, contact [email protected] immediately. In the event of a data breach that poses a risk to your rights, a999 will notify affected users without undue delay.
a999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal retention requirements. The general retention periods applied by a999 are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and KYC legal requirements |
| Transaction records | 5 years from transaction date | Financial compliance and audit |
| Betting history | 3 years from bet settlement | Dispute resolution and compliance |
| Customer support records | 2 years from last interaction | Service quality and complaint handling |
| Marketing consent records | Until consent is withdrawn | Proof of consent |
| Technical and usage logs | 12 months | Security monitoring and analytics |
After the applicable retention period, a999 will securely delete or anonymise your personal data so that it can no longer be linked back to you.
As an a999 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request:
The a999 platform is strictly for adults aged 18 and over. a999 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an a999 account or provided personal data to a999, please contact us immediately at [email protected].
Upon receiving such a report, a999 will promptly investigate, close the account, and delete all associated personal data. a999 uses age verification checks during registration and KYC processes to prevent underage access to the platform.
a999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, a999 will notify registered users via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of a999 after the effective date of any update constitutes acceptance of the revised Privacy Policy.
We recommend bookmarking this page and reviewing it periodically. If you have any questions about a specific change, contact us at [email protected] and we'll explain it in plain language.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way a999 handles your personal data, please get in touch with our team:
For formal data subject requests — such as access, erasure, or portability — please email [email protected] with the subject line "Privacy Request" and include your registered mobile number so we can verify your identity before processing the request.